Privacy Policy
Pro Flow Irrigation is a local landscape irrigation business serving Saskatoon, Saskatchewan and surrounding areas. We respect your privacy and are committed to protecting the personal information you provide through our website, by email, by phone, by text message, and in the course of providing our services.
This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you.
Effective Date: April 1st, 2026
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- your name
- phone number
- email address
- service address or property address
- details about your irrigation system, requested services, scheduling preferences, and related notes
- any information you submit through our website contact, lead, or booking forms
- communications you send to us by email, phone, or text message
We may also collect limited technical information through website analytics tools, such as general website usage data, browser/device information, pages visited, and approximate location information derived from IP address.
2. How We Collect Information
We collect personal information in the following ways:
- when you submit a lead form or booking form on our website
- when you contact us by phone, email, or text message
- when you book a service with us
- when we provide services at your property
- when you subscribe to our email list
- through basic website analytics and cookies
Our website may use third-party embedded forms or tools, including Jobber-powered forms, to collect service inquiries and booking requests.
3. How We Use Your Information
We use personal information for reasonable business purposes, including to:
- respond to inquiries and provide estimates
- schedule, confirm, reschedule, and perform services
- communicate with you about your requested services
- send service-related text messages, including dispatch or on-the-way updates
- send invoices or other service documentation
- maintain customer records in our business systems
- send seasonal reminder emails about spring startups and fall blowouts
- improve our website, operations, and customer service
- comply with legal, regulatory, tax, insurance, or record-keeping requirements
We do not sell your personal information.
4. SMS Communications
If you provide your mobile phone number, we may use it to call or text you regarding your inquiry, requested services, scheduling, customer care, and job-related updates such as appointment reminders or on-the-way notifications.
Message frequency will vary. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP or contact us using the contact information listed in this Privacy Policy.
We do not use SMS for marketing campaigns. We use SMS primarily for conversational, customer care, and service-related communications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
5. Email Communications and Mailing List
If you provide your email address, we may use it as our primary means of communication with you regarding your inquiry, estimate, appointment, service, invoice, or account-related matters.
We may also add customers to our seasonal reminder email list for limited business communications, such as:
- a spring email regarding spring startups and seasonal timing
- a fall email regarding fall blowouts and online booking availability
You may unsubscribe from those emails at any time by using the unsubscribe link included in the email.
6. When We Share Information
We do not sell, rent, or trade your personal information.
We may share personal information only as reasonably necessary with service providers that help us operate our business, such as:
- Jobber, to receive and manage lead and booking form submissions, scheduling, quoting, invoicing, and customer records
- QuickBooks, to manage accounting, invoicing, payment records, and related financial record-keeping
- email providers, to send and receive business communications
- Mailchimp, to manage and send our seasonal email reminders
- payment processors such as Stripe if online payment options are offered
- website hosting, security, backup, and analytics providers used to operate the website
These third parties may process information on our behalf for business operations, but we do not share customer information with third parties for their own marketing purposes.
We may also disclose information where required or permitted by law, including to comply with legal obligations, enforce our rights, address fraud or security issues, or respond to lawful requests.
7. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to maintain business records, respond to customer needs, enforce agreements, and meet tax, accounting, insurance, or legal requirements.
When personal information is no longer reasonably required, we will delete it, anonymize it, or securely destroy it where appropriate.
8. Safeguards
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Website Analytics and Cookies
Our website may use cookies and similar technologies for website functionality, performance, and analytics.
We use tools such as Google Analytics to better understand how visitors use our website, such as which pages are visited and how users find us. This helps us improve the website and our services.
These tools may collect technical information such as browser type, device type, IP-based approximate location, pages visited, and general usage patterns.
At this time, we do not use cookies for third-party behavioural advertising or remarketing.
You can usually control cookies through your browser settings.
10. Third-Party Services and Links
Our website may contain embedded forms, scheduling tools, payment tools, or links to third-party websites or services. Those third parties may have their own privacy policies and terms, and we are not responsible for their separate practices.
We encourage you to review the privacy policies of any third-party services you use through our website.
11. Access and Correction
You may request access to the personal information we hold about you and ask that inaccurate information be corrected, subject to any legal exceptions.
To make such a request, please contact us using the contact details below.
12. Contact Information
If you have questions about this Privacy Policy or our privacy practices, or if you wish to request access to or correction of your personal information, please contact:
Pro FLow Irrigation
[email protected]
639-638-8200
239 – 615 Kenderdine Rd
Saskatoon, SK
S7N 4V1
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or service providers. The updated version will be posted on this page with a revised effective date.
